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Servers

Repair a server that no longer answers

Console, rescue mode and snapshots: get your server back step by step.

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  1. 1

    Look at the screen

    In Access → Troubleshooting, open the console: you see the server's screen, even without network. An error message at startup often tells you what's wrong.

  2. 2

    Restart

    If the server is frozen, use Restart (or Reset in Settings if it doesn't respond at all).

  3. 3

    Start in rescue mode

    Rescue mode starts a temporary Linux system with your disk available. Connect with SSH using the rescue password, then mount your disk to fix a file or recover data.

    mount /dev/sda1 /mnt
  4. 4

    Leave rescue mode

    Click Leave rescue mode: the server restarts on its normal system.

  5. 5

    Restore a copy

    As a last resort, restore a snapshot or an automatic backup from the Backups tab.